We are seeking a permanent, full-time IT Systems Technician to join our eLearning team. This is a 40 hour per week role, Monday to Friday, worked across 44 weeks per year, with on-call requirements during evenings and weekends from time to time.
About the Role
Reporting to the Director of eLearning, you will provide Level 1 and Level 2 IT support to staff, students, and visitors across our Tauranga and Rotorua campuses. Working closely with our Systems Administrator and external IT providers, you will help ensure the smooth operation of the College’s IT infrastructure, including desktop builds, end-user devices, network administration, and security systems.
Key Responsibilities
- Deliver prompt, professional, and customer-focused IT support in person, by phone, or online.
- Monitor and manage helpdesk tickets, escalating where appropriate.
- Support and maintain desktop build images, core systems, and end-user devices.
- Assist in network and server administration, ensuring security and uptime.
- Maintain accurate IT documentation and disaster recovery procedures.
- Support the implementation of new technology solutions.
Skills & Experience
- Commitment to the special Christian character, mission, and vision of Bethlehem College.
- Relevant IT-related qualification (NZQA Level 5+ desirable).
- Minimum 3 years’ Level 1 and preferably Level 2 IT support experience.
- Proficiency in Microsoft Server 2016/2019, Active Directory, Microsoft 365, and Google Workspace.
- Solid understanding of networking, security best practice, and hardware/software troubleshooting.
- Excellent customer service and communication skills.
- Full, clean NZ driver’s licence.
Special Requirements
- On-call support required between 6:30am and 8:00pm as rostered (allowances apply).
- Role covers Christian Education Trust, Bethlehem College, Bethlehem Early Learning Centres, and Bethlehem College Chapman (Rotorua),
Why Join Us?
- Be part of a collaborative and supportive eLearning team.
- Contribute to a mission-driven Christian educational environment.
- Enjoy a varied role with opportunities to grow your skills and make a tangible impact.
Remuneration is aligned with the Support Staff in Schools Collective Agreement, Grade 5. Step 1.
Applications closing date: Monday 1st September, 9 am.